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MANCHESTER, July 10th, 2026 - Protect Group has launched a staff-facing Refund Protect tool developed with Nuweb to help box office teams offer ticket protection.
The product was developed after Nuweb Group and its ticketing partners provided operational feedback on how Refund Protect was offered during assisted ticket sales.
In box office environments, staff often have limited time to explain ticket protection while completing ticket transactions, creating a need for clearer guidance within the sales journey.
The newly launched feature provides a sales tool that can help box office teams offer Refund Protect during the point of purchase.
Britta Dahms, Head of Marketing at Protect Group, said the launch follows global researchby the company showing that booking anxiety continues to affect purchasing behaviouracross travel and events.
“Refund Protect helps address that anxiety by giving customers confidence to book,” Dahms said.
“The box office development extends that support into assisted sales environments, where staff need to communicate the value of protection clearly without slowing down the checkout process."
For venues and ticketing teams, Protect Group said the enhancement, delivered through its new Box Office Tool, provides a more seamless and consistent experience for customers purchasing tickets through in-person or assisted sales channels.
The tool also reduces the need for venue staff training and helps ensure a consistent approach to offering ticket protection across sales channels and their teams.
For Nuweb Group, the development reflectsthe role of operational feedback from its ownpartner network in shaping product changes with third-party providers.
“Because we work closely with ticketing platforms, venues and event teams, we're often able to identify common operational challenges.” said Ethan Dean, Head of Marketing at Nuweb Group.
“It's great to see that insight helping shape products that deliver better outcomes acrossthe wider ticketing ecosystem.”
About Nuweb Group
Nuweb Group is a global ticketing technology partner, powering event experiences in over 110 countries. Nuweb provides open infrastructure that enables organisers, venues, and ticketing providers to own their platforms, maximise revenue, and operate securely at scale. Its technology integrates easily with existing systems to support ticket sales, operations, and expansion into new markets.
About Protect Group
Protect Group leads in enhancing customer experiences and boosting revenue through innovative, tech-driven solutions. Refund Protect, allows customers to upgrade their tickets for a full refund, offering peace of mind and creating new revenue streams for partners.
