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Travel & tourism

Seamless travel enhancement solutions

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Sara Eun Jung Burtuzzi

Global Lead OTAs

In February 2024, I assumed the role of Global Lead for OTAs at Protect Group.

I am an entrepreneur, business leader, and strategist with 15 years of corporate experience in the TravelTech and OTAs. I bring a multicultural background (Asian and European), and expertise spanning consumer technology, internet publishing, hospitality, travel tech and startups.

Before joining Protect Group, I spent 11 years at Booking Holdings, the world’s leading provider of online travel and related services, serving as APAC Regional Director of Strategic Partnerships at Kayak.com and as Regional & Country Director of Partner Services across key markets at Agoda.com.

I hold a Global MBA from The University of Manchester, UK and a Master and Bachelor degrees in International Business from institutions in France. Additionally, I am a member of Women in Tech APAC, HEDNA, and several hospitality groups.

I currently reside in Bangkok, Thailand, with my husband.

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about

At Protect Group, we align with OTAs' vision of being a one-stop travel shop by embracing the special service request (SSR) trend. Our goal is to enhance the traveller experience by adding supportive ancillary services to primary amenities, using dynamic pricing models to optimise conversions and customer satisfaction.

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With an extensive background in travel tech and as a frequent traveler who's experienced the challenges that can arise before a trip, I know the value of being well-prepared. Protect Group offers that crucial peace of mind, helping OTAs and their clients anticipate the unexpected and ensure a smooth journey.

Sara Eun Jung Burtuzzi

Global Lead OTAs

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Our expertise

Tailored SSR solutions

We embrace the special service request (SSR) trend, offering personalised solutions that enhance the travel experience and customer satisfaction.

Seamless API integration

Our API integrates effortlessly, allowing for quick and secure service deployment, enabling a comprehensive travel solution.

Quick and simple fulfilment

Our rapid fulfilment ensures travellers receive support and services promptly, enhancing their journey without stress.

AI driven personalisation

Our dynamic model uses AI to serve the right products and content to each customer, aligning with revenue management strategies and optimising conversions.

A portfolio built for purpose

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Give your customers peace of mind with Refund Protect. It's a fully managed service offering dynamic, real-time pricing, seamless integration, and a comprehensive ticket refund solution. Using a single booking widget, we're enhancing satisfaction and boost revenue.

Dynamic pricing for higher conversions
Global availability
Full ticket refunds
Seamless integration
Seamless integration

Why clients choose us

Outstanding customer satisfaction

“Wonderful process! I was able to get a refund on my trip when my flights were cancelled!” - 07 August 2024

This is just one customer’s experience of our exceptional service and why we have a remarkable TrustPilot score of 4.8/5 based on over 28,000 reviews.

Outstanding business performance

“The performance from launch exceeded our expectations, and we are very pleased with both the customer conversion and revenue generated…“

Mr Nigusu Worku - Director Integrated Marketing Solutions, Ethiopian Airlines

You’re in good company