Protect Group gives OTAs, tour operators and travel agencies everything they need to help travellers book with confidence: refundable bookings, flexible cancellation and useful travel extras, across flights, stays and experiences. Travellers book sooner, you earn new revenue, and we handle every refund.
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Travellers hesitate at checkout because they're not sure what happens if their plans change. A trip has many moving parts, from flights and stays to tours and transfers, and each one is another reason to wait, compare or abandon the booking.
For travel businesses on tight margins, that hesitation costs you in four ways:
Choose the options that fit your travellers and your channels, all through one integration and the same technology.
A full refund, including fees, if one of 17 emergency circumstances stops them travelling.
50-80% back for any reason, up to 24 hours before the travel dates.
Flight delay and baggage compensation, eSIM, lounge access and carbon offsetting.
Refundable options when booking with an agent or by phone.
Explore our diverse range of services, products and ancillaries designed to meet the needs of local and global hotels and accommodation platforms.
Refund Protect is an upgrade to a refundable ticket. Travellers add it at checkout, and if one of 17 emergency circumstances stops them attending, they may be eligible for a full refund, including fees.
Cancel For Any Reason (CFAR) lets travellers cancel for any reason, with no evidence required, up to 24 hours before. They receive 50–80% of the booking value back.
Protect Plus is our range of five travel extras, shown only where they're relevant to the trip, so they add revenue without cluttering checkout.
The Agent Platform lets travel advisors, agencies and call-centre teams sell Refund Protect on bookings made offline, by phone or in person. Advisors earn commission on every sale.
Every Protect Group product runs on Pulse, our platform for pricing, content and performance, and every refund runs through the Refund Platform.
Prices each offer by trip value, itinerary and traveller behaviour.
Tests the wording, placement and design of your offer.
Track upgrades, revenue and conversion across brands, channels and markets.
Travellers apply online in 30+ languages. REx, our AI review function, approves clear-cut applications automatically, and our Customer Experience team handles anything that needs a closer look. AI never declines an application.
OTAs, tour operators, agencies and travel technology platforms around the world offer refund protection with Protect Group.
$1m+ in bookings protected. 3,008 Refund Protect upgrades and 17.5% conversion on eligible transactions in the first phase.
The full range from day one. Refund Protect and all five Protect Plus products, built into a mobile-first booking flow.
$50M+ in bookings protected and +200% year-on-year growth
Add Protect Group to your website, app or reservation system through our widget or API, or switch it on through the travel platform you already use. One integration gives you every product on this page.
The fastest route: drop our widget into checkout and confirm sales through the API.
Build the offer into your own booking flow for full control of the traveller experience.
Tour and activity operators on platforms such as Bókun, Sabre and Ventrata can activate Refund Protect with no build.
By adding Refund Protect at checkout. Travellers upgrade to a refundable booking for a small fee, and if an emergency stops them travelling, they may be eligible for a full refund. Protect Group handles every refund application and funds approved refunds.
Yes. Refund Protect can include flights, hotels, tours and transfers in one booking, so travellers have one upgrade and one place to apply.
Refund Protect refunds 100% of the booking value, including fees, for one of 17 emergency circumstances. Cancel For Any Reason returns 50–80% of the booking value for any reason, up to 24 hours before.
Protect Group funds every approved Refund Protect refund, so the booking value stays with you.
All five: Flight Delay Compensation, Delayed Baggage Compensation, eSIM, Lounge Access and Carbon Offsetting.
Stephen is a 25-year veteran of the travel industry primarily focused on online retailing, e-commerce, and reservation systems. He is the co-founder and former CEO of Rezgo, a pioneer in the experiences reservation space and most recently was Head of Product at Holibob, and VP of Content at Arival.
Stephen continues to be active advocate for industry standards and is a current Board Member of OCTO, the distribution standards body for the experiences sector. He also served as the Board Chair of the Open Travel Alliance for five years.
Stephen brings his expertise of travel technology and retailing strategies to Protect Group and its partners by offering creative solutions rooted in proven technical and e-commerce strategies.
