Help passengers book with confidence. Earn more on every journey.
Protect Group gives transport operators and booking platforms everything they need to offer refundable tickets: Refund Protect, Cancel For Any Reason and travel extras, priced and optimised by our technology. Passengers book sooner, you earn new revenue, and we handle every refund.
Passengers hesitate when they don't know what happens if their plans change. Even on short, low-cost journeys, the question "what if I can't travel?" slows the booking down, and on longer or pricier trips it stops it altogether.
For high-volume, low margin operators, that uncertainty adds up:
Choose the options that fit your routes and passengers, all through one integration and the same technology.
New revenue on every upgrade, no refund admin, fewer chargebacks.
Revenue from passengers who want flexibility, without changing your fares.
Ancillary revenue, shown only where relevant.
Higher conversion through Smart Pricing and content testing.
Choose the options that fit your routes and passengers, all through one integration and the same technology.
Refund Protect is an upgrade to a refundable ticket. Passengers add it when they book, and if one of 17 emergency circumstances stops them travelling, they may be eligible for a full refund, including fees.
Cancel For Any Reason (CFAR) lets passengers cancel their journey for any reason, with no evidence required, up to 24 hours before departure. They receive 50–80% of the ticket value back.
Protect Plus adds useful extras to the booking, shown only where they're relevant to the journey, so they add revenue without slowing checkout down.
Every Protect Group product runs on Pulse, our platform for pricing, content and performance. It picks the most relevant offer for each journey and keeps improving it, so more passengers upgrade.
Adjusts pricing to each event, from on-sale day to the final hours before doors open.
Tests the wording, placement and design of your offer. TDS lifted conversion by 23% from a single heading change.
Track upgrades, revenue and conversion across routes, brands and markets.
Passengers apply online through the Refund Platform, so they get a clear answer instead of calling your contact centre. REx, our AI review function, approves clear-cut applications automatically, and our Customer Experience team handles anything that needs a closer look.
Bus, rail and ferry operators and the platforms that sell their tickets offer refundable journey with Protect Group.
Increased conversion over 200% after launching in October 2024 across TDS's booking flow for carriers in North America.
Add Protect Group to your website, app or booking platform through our widget or API. One integration gives you every product on this page.
The fastest route: add our widget to your booking flow and confirm sales through the API.
Build the offer into your own booking flow for full control of the passenger experience.
Using a ticketing or reservations platform such as TDS? Switch on Refund Protect through your existing provider.
By adding Refund Protect to the booking flow. Passengers upgrade to a refundable ticket for a small fee, and if an emergency stops them travelling, they may be eligible for a full refund. Protect Group handles every refund application and funds approved refunds.
Yes. Smart Pricing sets the upgrade price by journey type and ticket value, so it suits a short commute as well as a long-distance trip.
Refund Protect refunds 100% of the ticket value, including fees, for one of 17 emergency circumstances. Cancel For Any Reason returns 50–80% of the ticket value for any reason, up to 24 hours before departure.
Protect Group funds every approved Refund Protect refund, so the fare stays with you and the seat can be resold.
If transport failure stops a passenger travelling, they may be eligible for a refund through Refund Protect, and they apply online rather than calling your support team.
