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Hospitality

Comfort and security for every stay

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Austin Lopez

Global Sales Lead - Accommodation

Austin serves as the Global Lead - Accommodations at Protect Group, bringing a customer-focused approach and a strong emphasis on partnerships. With a wealth of experience in the hotel tech space since 2015, Austin leads a global team of sales professionals dedicated to forging new partnerships and enhancing existing ones.

Before joining Protect Group, Austin held key positions at SiteMinder, RateGain, and Sabre, where he excelled in attracting new customers, growing partnerships, and representing the companies at industry conferences. His extensive background in these roles has equipped him with a deep understanding of the industry's dynamics.

Outside of work, Austin enjoys playing golf, soccer, and engaging in various sports activities. A former collegiate football player, he now spends his time chasing around his two young children, aged 3 and 5, in Fort Worth, Texas.

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about

Transform your hospitality services with our innovative solutions designed to enhance customer experiences and operational efficiency. By leveraging AI, we offer tailored solutions that meet the unique needs of the hospitality sector, ensuring satisfaction and loyalty while generating additional revenue for your business.

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When life takes unexpected turns, having reliable protection is essential. Our comprehensive product portfolio enables hotels and resorts to offer personalized solutions, ensuring peace of mind for their guests while enhancing every aspect of their booking and stay experience. With our support, you can build trust and loyalty by providing the safety and reassurance your guests deserve.

Austin Lopez

Global Sales Lead - Accommodation

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Our expertise

Tailored hospitality solutions

Show your guests you care by providing solutions that enhance their experience or contribute to a greener planet.

Seamless API integration

Our API integrates effortlessly, allowing for quick and secure service deployment, enabling a comprehensive travel solution.

Quick and simple fulfilment

Our rapid fulfilment ensures travellers receive support and services promptly, enhancing their journey without stress.

High customer satisfaction

Maintain an industry-leading Trustpilot score of 4.8/5 with over 27k reviews, ensuring a positive reputation and customer trust.

A portfolio built for purpose

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Ensure your customers have peace of mind with Refund Protect. This managed service offers dynamic, real-time pricing and content, seamless integration and a comprehensive refund solution.

Dynamic pricing for higher conversions
Global availability
Full ticket refunds
Seamless integration
Seamless integration
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Give your customers flexibility with CFAR. This product allows them to cancel their plans for any reason up to 24 hours before the event with a 25% to 100% refund.

Cancel for any reason
Revenue generation for you
Up to 100% refund
AI-driven refunds
AI-driven refunds

Why clients choose us

Outstanding customer satisfaction

"Extremely Helpful. Once they realised my circumstances they bent over backwards to help me. They were polite, caring whilst being professional. I very much appreciate everything they did to help me"

This is just one customer’s experience of our exceptional service and why we have a remarkable TrustPilot score of 4.8/5 based on over 28,000 reviews.

Outstanding business satisfaction

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You’re in good company