Founded in 2016 and headquartered in San Francisco, Super.com is a global all-in-one savings and earning app helping millions of customers put more money back in their pockets.
Super.com, one of the world’s fastest-growing travel and fintech platforms, needed a flexible, high-performing alternative to traditional travel insurance. Customers wanted refundability without complexity, and Super.com wanted a solution that increased checkout confidence, supported their mobile-first flow, and reduced customer service burden with fast, automated refunds.- New Offering Structure: We rebranded our offer to appear as one of two distinct fare options, “Standard Flight” and “Refundable Flight”, rather than as an extra add-on. This positioned our service as part of Jetmax’s core offering rather than an optional upgrade.
Super.com integrated Refund Protect into its booking flow, giving customers a simple, flexible way to secure refundable stays. With automated refund applications, mobile-optimised UX, and AI-powered pricing, the solution improved customer trust while unlocking significant incremental revenue.
Refund Protect delivered explosive year-over-year growth, with volume increasing 200% and sales rising 100+% from November 2024 to November 2025. Over $50+ million in protected booking value in sales was generated, positioning Refund Protect as one of Super.com’s most impactful ancillary products.
Founded in 2016 and headquartered in San Francisco, Super.com is a global all-in-one savings and earning app helping millions of customers put more money back in their pockets. With over $200M raised, 250+ employees, and $3B+ in total sales, the company has quickly become a category leader in both travel and fintech, powered by its fast-growing Super+ membership program.
Super.com integrated Refund Protect into its booking flow, giving customers a simple, flexible way to secure refundable stays. With automated refund applications, mobile-optimised UX, and AI-powered pricing, the solution improved customer trust while unlocking significant incremental revenue.
Protect Group collaborated with Super.com’s product and growth teams to identify how refundability could solve checkout hesitation and enhance the overall booking experience.
Refund Protect was implemented through Super.com’s existing UI components, ensuring the upgrade option appeared seamlessly within the hotel checkout flow—optimised for mobile, behaviour, and conversions.
Both teams worked in continuous alignment, sharing performance updates, customer insights, and pricing recommendations to maximise adoption across markets.
Protect Group supported a smooth integration process and monitored the early rollout across device types, ensuring refundability performed consistently at Super.com’s scale.
Through rapid iteration, front-end placement enhancements and rollout to all customers, Refund Protect became one of Super.com’s strongest-performing ancillaries, contributing directly to significant gains in revenue and repeat customer engagement.
With Refund Protect now delivering massive scale and revenue impact, Super.com is positioned to continue expanding its protection offerings and build even stronger loyalty across its growing global customer base. Super has agreed to Partner with Protect Group to offer their customers Refund Protect for the next 5 years. They have also recently started using Protect Group’s Smart Pricing methodology to increase conversion and revenue.
