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Prestigious Annual Awards Program Recognises Standout Travel Technology Companies and Solutions Around the World
LEEDS, United Kingdom, May 1, 2025 – Protect Group, an ancillary travel product leader, announced that Refund Protect has been selected as “Overall TravelTech Solution of the Year” in the 3rd annual TravelTech Breakthrough Awards program conducted by TravelTech Breakthrough. This leading independent market intelligence organisation evaluates and recognises standout travel technology companies, products and services around the globe.
Protect Group’s AI-powered Pulse platform allows travellers to upgrade to refundable tickets across multiple verticals, including airlines, events, hospitality, and financial services. The Refund Protect service provides enhanced refund terms during the checkout process. Suppose a customer cannot use their purchase due to unforeseen circumstances covered by the refund terms (such as illness or travel disruptions). In that case, Protect Group handles the entire refund process directly with the customer, including managing and assessing refund requests and issuing payouts.
With seamless integration into existing booking flow, Refund Protect delivers a hassle-free way to improve loyalty, satisfaction, and revenue. Key features include smart, personalised, real-time pricing and content that drives higher conversions and increases revenue. Because Refund Protect is not insurance, the booking protection service can be offered anywhere in the world with no regulatory barriers or annual rate hikes.
Protect Group refunds 100% of the ticket transaction, including all fees, with partners keeping the original transaction revenue and receiving the ability to resell the ticket and retain their share of the upgrade fee charged to the customers. The platform’s Pulse technology, a two-way API and dynamic widget, makes integration into existing booking flows quick and straightforward.
“We know life happens. It’s not just about refunds; it’s about trust. From flights to events, refundable tickets have become a game-changer in the world of commerce, revolutionising the way businesses interact with their customers. With Refund Protect, your customers get peace of mind while you boost your bottom line without lifting a finger,” said Jason Walsh, CPMO at Protect Group. “It’s an honour to be recognised by TravelTech Breakthrough. Refund Protect is reshaping the future of customer experience by making refundable tickets the new standard. We’ll continue to redefine ancillary solutions in the travel industry while simplifying travel planning and maximising customer satisfaction.”
The mission of the annual TravelTech Breakthrough Awards program is to research and recognise the global innovators who are transforming the travel technology landscape. The TravelTech Breakthrough Awards program aims to conduct the industry’s most comprehensive analysis of breakthrough technologies driving innovation and shaping the future of travel. This year’s program received thousands of nominations from more than 14 countries worldwide, reflecting travel technology advancements' global momentum and impact.
“By transforming refund management into a seamless, customer-centric solution, Refund Protect empowers businesses and delivers exceptional value for both travellers and merchants. Life is full of the unexpected - from car breakdowns to illness. Many travellers cannot fly or attend events for reasons outside their control, with refund policies playing a vital role in shaping customer satisfaction and loyalty,” said Bryan Vaughn, Managing Director of TravelTech Breakthrough Awards. “Whether you're an airline or travel provider, Refund Protect ensures peace of mind for travellers facing unforeseen circumstances and creates a sustainable revenue stream for partners through its seamless integration and intuitive user experience. Congratulations to Protect Group on winning ‘Overall TravelTech Solution of the Year!’”
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About Protect Group
Protect Group offers a range of ancillary products, including its flagship Refund Protect service, which provides ticket holders with up to 100% refunds in unforeseen circumstances. Protect Group's Protect Plus features innovative solutions that enhance customer experiences while unlocking new revenue streams for partners in industries such as airlines, events, hospitality, and more.
About TravelTech Breakthrough
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the TravelTech Breakthrough Awards program is the premier awards and recognition platform devoted to honouring excellence in travel technology products, services, and companies worldwide. The TravelTech Breakthrough Awards provide public recognition for the achievements of travel technology companies and products in categories that include Property Management, Reservations Platforms, Airline Operations, Travel Analytics and more. For more information visit TravelTechBreakthrough.com.
Tech Breakthrough LLC does not endorse any vendor, product or service depicted in their recognition programs and does not advise technology users to select only those vendors with award designations. Tech Breakthrough LLC's recognition consists of the opinions of the Tech Breakthrough LLC organisation and should not be construed as statements of fact. Tech Breakthrough LLC disclaims all warranties, expressed or implied, with respect to this recognition program, including any warranties of merchantability or fitness for a particular purpose.