// Protect Group

Smart customer solutions

Our secure, AI-powered platform is trusted by over 400 top brands to deliver innovative booking protection and ancillary solutions. From airlines to ticketing, travel, and financial services, we work across industries to make customer-centric propositions the norm. Wherever there’s a booking, we’re ready to help.

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Brilliant customer
experience

4.7/5

Trustpilot Score for Refund Protect from over 30,000 reviews.
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Better
business

Up to

20%

Conversion rates driven by personalised positioning and pricing.
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Intelligent
technology

90%

Refund approval rate thanks to our AI-powered Refund Application process.

A portfolio of choice

Explore our diverse range of products and ancillaries designed to meet the needs of gloabl industries.

Discover Protect Plus
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Give your customers peace of mind with Refund Protect. It's a fully managed service offering dynamic, real-time pricing, seamless integration, and a comprehensive ticket refund solution. Using a single booking widget, we're enhancing satisfaction and boost revenue.

Dynamic pricing for higher conversions
Global availability
Full ticket refunds
Seamless integration
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Let's boost customer satisfaction with Protect Marketplace. By partnering with leading third-party providers, we deliver personalised travel and ticketing solutions that drive conversions and revenue—without overwhelming your customers with ancillary fatigue.

Flight Disruption
Delayed Baggage Protection
Carbon Offsetting
eSim Solutions
Lounge Access
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Support your UK-based employees with Salary Protect—a voluntary benefit that guarantees 100% of their net salary during illness. This innovative solution promotes a healthier, happier, and more productive workplace while offering peace of mind to both employees and employers.

100% of monthly net salary
Costs only 1.5% of gross salary
Coverage starts after 30 days
Flexible for varying incomes
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Give your customers peace of mind with Refund Protect. It's a fully managed service offering dynamic, real-time pricing, seamless integration, and a comprehensive ticket refund solution. Using a single booking widget, we're enhancing satisfaction and boost revenue.

plus sign

Let's boost customer satisfaction with Protect Marketplace. By partnering with leading third-party providers, we deliver personalised travel and ticketing solutions that drive conversions and revenue—without overwhelming your customers with ancillary fatigue.

plus sign

Support your UK-based employees with Salary Protect—a voluntary benefit that guarantees 100% of their net salary during illness. This innovative solution promotes a healthier, happier, and more productive workplace while offering peace of mind to both employees and employers.

About Protect Group

A chance to do it differently...

We saw an opportunity to shake things up—leveraging smart technology to create a platform that not only delights today’s customers but also drives incremental revenue for your business. The result? A solution that protects and enhances both your brand and your bottom line.

Learn more
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You’re in good company