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- With Refund Protect, all Sunrise Airways’ passengers will now have the option to make their tickets fully refundable, a feature previously unavailable.
- Protect Group’s Refund Protect is the world’s leading end-to-end refundable ticket service, designed to give travellers confidence and to enhance satisfaction by offering full refunds in the event of unforeseen circumstances beyond the customer’s control.
Leeds, UK – 3rd December, 2025 – Protect Group, a leader in ancillary travel products, has today announced a strategic agreement with Sunrise Airways. This partnership now offers the airline’s passengers a simple and reliable way to secure refunds should they not be able to travel.
Going forward, Sunrise Airways customers can book their flights with greater peace of mind, knowing they are protected against any unforeseen events thanks to Protect Group’s flagship service, Refund Protect. This will allow all travellers to make their tickets fully refundable for the first time if they are unable to travel. An upgrade that was previously unavailable.
Nick Ashton, Global Airline Lead at Protect Group, commented: "We are thrilled to partner with Sunrise Airways to give travellers an extra layer of confidence and flexibility. Refund Protect is designed to simplify the booking experience, giving passengers the reassurance they need while helping airlines deliver greater value. This collaboration reflects our shared commitment to customer-centric innovation.”
This new service is seamlessly integrated into Sunrise Airways’ booking system thanks to Hepstar, which connects Refund Protect to the airline’s reservation system. This ensures a smooth booking experience for passengers. The option is already available on the airline’s website and will soon be on the Sunrise mobile app.
“Travel plans can change without warning, and we believe our passengers deserve a safety net that puts their needs first,” said Gary Stone, CEO. “Refund Protect offers peace of mind at a low cost, ensuring that our customers feel supported even when the unexpected happens.”
Protect Group’s Refund Protect is the world’s leading end-to-end refundable booking platform, designed to give travellers confidence while enhancing satisfaction across airlines, online travel agencies, and hotels. With a 4.8 Trustpilot rating and technology powered by their Pulse Platform, the solution adapts to each customer while helping the airline boost revenue.
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About Protect Group
Protect Group offers a range of ancillary products, including its flagship Refund Protect service, which provides ticket holders with up to 100% refunds in unforeseen circumstances. Protect Group’s innovative solutions enhance customer experiences while unlocking new revenue streams for partners in industries such as airlines, events, hospitality, and more. For more information, visit https://www.protect.group.
About Sunrise Airways
Sunrise Airways is dedicated to offering better connections throughout the Caribbean, where every journey is safe, timely, and affordable. They’re not just focused on flights; Sunrise Airways creates memorable experiences. They maintain our planes in excellent condition, meeting the highest safety standards at all times, and are dedicated to providing you with the best customer service, ensuring there are plenty of flights to choose from, and crafting a Caribbean network that's both authentic and eco-friendly.
