.svg){kind=logo}
Refund Protect will be made available across MyTicketPro’s international travel distribution network, giving customers greater confidence when booking North American live entertainment, sports and attractions.
22 September 2026: Protect Group, the global specialist in booking protection and ancillary products, has announced a new partnership with MyTicketPro, the live entertainment, sports and attractions ticket seller connecting the travel industry to primary tickets with live inventory and instant confirmations globally.
Through the partnership, MyTicketPro will make Refund Protect available within its expanding distribution ecosystem. Participating online travel agencies, tour operators and other travel businesses will be able to give customers the option to add refund protection when purchasing eligible event tickets.
MyTicketPro provides travel businesses with secure access to authenticated live entertainment, sports and attractions ticket inventory, through API and extranet connections. Its platform supports real-time availability, instant confirmations, commissionable sales, and both individual and group reservations.
With strong international distribution and access to customers across markets including APAC and Europe, MyTicketPro connects travellers with sought-after experiences in North America. The partnership with Protect Group will add another layer of confidence to these bookings, particularly for international customers whose event tickets may form part of a wider trip involving flights, accommodation and other travel arrangements.
Refund Protect is a service that allows customers to apply for a full refund when they cannot attend their booking due to a qualifying unforeseen circumstance as set out in the terms and can provide the required evidence.
Jason Mastrine, Global Ticketing Lead at Protect Group, said:
“MyTicketPro sits at an exciting intersection between global travel distribution and live-event ticketing. Its platform gives travel businesses access to inventory and experiences that can otherwise be difficult to reach, particularly when serving international travellers."
"Adding Refund Protect means those customers can book with greater confidence, knowing they may be entitled to a refund when an unexpected circumstance prevents them from attending. The breadth of MyTicketPro’s distribution network and its potential to scale across new inventory sources make this a significant partnership for both businesses.”
Jonathan Zuk, President of MyTicketPro, said:
“MyTicketPro was created to make live entertainment, sports and attractions inventory accessible to the global travel industry at competitive prices. Our travel partners want to provide memorable experiences, but they also recognise that customers need greater reassurance when committing to an event as part of an international trip. MyTicketPro technology connects travel sellers with inventory from major North American sports and entertainment organisations while supporting an efficient, scalable booking experience."
“Our partnership with Protect Group allows travel businesses using MyTicketPro to offer that added confidence without creating more administrative work for their teams. It is a natural extension of our mission to make live events easier, safer and more rewarding for travel professionals and their customers.”
The partnership has been designed to scale alongside MyTicketPro’s growing provider integrations and global distribution footprint. As more inventory becomes available through the platform, Refund Protect can be extended across a broader range of eligible bookings, giving more travellers added flexibility while creating incremental revenue opportunities for participating travel businesses.
The launch also reflects the increasing convergence of tourism and live entertainment. International travellers are increasingly looking to incorporate sporting events, concerts and other experiences into their itineraries, making trusted inventory and booking confidence important parts of the customer journey.
About MyTicketPro
MyTicketPro is a business-to-business live entertainment, sports and attractions ticket seller, utilising proprietary software connected via API to Ticketmaster, Seatgeek, Ballpark, Broadway and others, supporting the tourism industry with secure and trusted live inventory.
MyTicketPro provides real-time availability, instant confirmations, and commissionable sales. Support for individual and group reservations, flexible API or extranet connections. The company’s team brings more than 25 years of experience marketing and selling tourism products globally.
About Protect Group
Protect Group provides innovative booking protection and ancillary products that help businesses improve customer confidence, strengthen the booking experience and generate incremental revenue.
Its secure technology supports more than 400 brands across travel, tourism, ticketing, live events, sports, hospitality, transport and financial services. Refund Protect can be embedded within a partner’s booking journey and presented under the partner’s own brand.
