.svg){kind=logo}
CORK, Ireland and Leeds, UK ; 12 February – Protect Group, the AI-driven platform behind Refund Protect and Protect Plus, today announced a joint partnership update with Blink Parametric, confirming the availability of Flight Delay Compensation and Delayed Baggage Compensation for Protect Group partners.
The announcement is marked by a major milestone; Fly Fairly is the first Protect Group Partner to go live with Delayed Baggage Compensation (amongst other ancillaries) as part of its Protect Plus rollout.
Protect Group’s Protect Plus delivers a suite of ancillary services, including Flight Delay Compensation, Delayed Baggage Compensation, eSIM Solutions, Lounge Access and Carbon Offsetting designed to protect brand integrity and strengthen customer engagement and satisfaction.
Turning disruption into instant support
Powered by Blink Parametric’s parametric technology, the two products are designed to deliver real-time, data-led support when travel disruption strikes:
- Flight Delay Compensation: immediate support and compensation when flights are delayed, with an automated experience that removes paperwork and friction.
- Delayed Baggage Compensation: instant support and compensation when bags do not arrive on time, helping travellers cover essentials and keep their trip on track.
Real-time compensation, powered by parametric data
Protect Group’s Flight Delay Compensation and Delayed Baggage Compensation are built on parametric technology from Blink Parametric. That means the customer experience is triggered by verified, real-world travel data rather than traditional claim forms and long assessment cycles.
In practice, these products are designed to:
- Detect disruption automatically (flight delays or baggage delays) using trusted data sources
- Confirm eligibility quickly against the product rules
- Deliver a fast, low-friction customer experience at the moment it matters most
For travel brands, the result is straightforward: fewer support tickets, happier customers, and a clear way to offer value beyond the base booking, without adding complexity to operations.
Quotes
Jason Walsh, Chief Product and Marketing Officer (CPMO) at Protect Group, said:
“Protect Plus is all about making the experience better when things do not go to plan. By bringing Blink Parametric’s real-time capabilities into Flight Delay Compensation and Delayed Baggage Compensation, we’re giving Partners a practical way to support customers at the exact moment they need it. Fly Fairly being first live with Delayed Baggage Compensation is a huge step forward, and a great example of how modern travel brands can turn disruption into a better customer experience.”
Sid Mouncey, CCO at Blink Parametric, said:
“Parametric solutions are designed to deliver fast, seamless support when travellers need it most. By partnering with Protect Group, we’re helping travel brands provide immediate, data‑driven assistance for two of the biggest frustrations in travel: flight delays and delayed luggage. With Fly Fairly going live first, we’re already seeing how quickly these solutions can be integrated and how powerfully they enhance the overall traveller experience.”
About Protect Group
Protect Group powers Refund Protect and Protect Plus, providing partners with refundable booking upgrades and a suite of ancillary services, including flight delay compensation and delayed baggage compensation. Its AI-driven platform, Pulse, integrates with existing systems to deliver scalable, personalised customer experiences that help businesses protect brand integrity, strengthen customer engagement, and unlock new revenue opportunities.
About Blink Parametric
Blink Parametric is an award winning Parametric as a Service (PaaS) insurtech founded in 2016 and its solutions protected over 2 million travellers in 2025. Its platform delivers data-led, real-time parametric solutions, with capabilities spanning travel (including flight delay and lost luggage solutions) and cyber. Blink was the first insurtech in the UK FCA Sandbox programme and has participated in Lloyd’s Lab, partnering globally with insurance and financial services organisations.
Media enquiries
Protect Group: Britta Dahms, Head of Marketing, britta@protect.group
Blink Parametric: Anna Sant, Commercial Development Manager, anna@blinkparametric.com
