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- Hotels using the SynXis Booking Engine can now activate Refund Protect quickly, protecting revenue while improving the guest booking experience.
- The Protect Group Onboarding Platform provides hotels with a guided setup experience, configuration controls, and the tools needed to activate Refund Protect within their booking flow.
SOUTHLAKE, Texas and London, UK | 23 February 2026 – Aven Hospitality (formerly Sabre Hospitality) and Protect Group today announced the go-live of Refund Protect within the SynXis Booking Engine, enabling hotels to offer guests the option to upgrade to a refundable stay at checkout.
Hotels can now activate and manage Refund Protect through the Protect Group Onboarding Platform, enabling a streamlined, tech-led launch.
Refund Protect gives guests added peace of mind when booking, while helping hotels protect revenue and reduce friction at the point of purchase. With quick activation through the Onboarding Platform, hotels can introduce a modern refundability option without changing their existing policies or adding operational burden for on-property teams.
What this go-live delivers for Aven Hospitality hotels:
- Direct revenue protection: Hotels can offer refundability without weakening their rate strategy or relying on stricter booking conditions.
- Seamless, tech-led integration: Easy activation and configuration through the Protect Group Onboarding Platform, designed to get hotels live faster.
- Improved guest experience without stricter policies: Guests get a clear, flexible option at checkout, while hotel policies remain unchanged.
- A shared focus on modernising the hospitality journey: Both companies are focused on retail-led innovation that improves confidence, conversion, and satisfaction.
Ethan Wiseman, Head of Distribution, Product Management, from Aven Hospitality said: “By making Refund Protect available through the SynXis Booking Engine and simplifying activation through the Protect Group Onboarding Platform, we are giving hotels a practical way to deliver more flexibility for guests while supporting stronger commercial outcomes.”
Austin Lopez, Global Strategy Lead for Hospitality at Protect Group, said: “This go-live marks an important step in modernising the hotel booking journey. Refund Protect helps hotels offer an experience guests increasingly expect: the ability to choose refundability at the moment they book, delivered in a way that is simple to implement and easy to manage.”
The Protect Group Onboarding Platform provides hotels with a guided setup experience, configuration controls, and the tools needed to activate Refund Protect within their booking flow. This approach enables faster deployment for hotel teams while maintaining a consistent, guest-friendly checkout experience.
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About Aven Hospitality
Aven Hospitality powers hotel commerce through technology that helps hoteliers retail, distribute, and deliver better guest experiences. Through its SynXis platform, Aven Hospitality supports hotels globally with solutions designed for scale, reliability, and modern travel ecommerce.
About Protect Group
Protect Group helps partners improve customer experience and unlock new revenue through Refund Protect, a solution that enables customers to upgrade to a refundable booking at checkout. Built for simple integration and optimised performance, Protect Group supports brands across travel, hospitality, ticketing, and transportation with tech-led products designed to keep customers confident and satisfied.
