With Delay Protect, airlines can offer flight delay protection designed around their own customer journey, commercial model, and loyalty ecosystem.
Instead of relying on a one-size-fits-all offer, we work with you to create a protection experience that delivers the most value to you and your passengers. By looking closely at the details, we find the perfect balance between passenger care and business value.
Built for airline partners that need more than an off-the-shelf solution, Delay Protect helps reduce booking anxiety, protect customer trust, and turn disruption into a branded moment of care.
Airline ecosystems need protection that fits the way they operate. Delay Protect is a flight delay protection solution that can be tailored to your routes, hubs, customer expectations, and existing benefits.
No two airline partners operate in the same way. That is why Delay Protect begins with your customer journey, not a predetermined product.
Our team works with you to understand where booking anxiety appears, what benefits already exist in your ecosystem, and how delay protection can support both customers and commercial performance.
Together, we can explore:
- Percentage-based refund models
- Tiered voucher or credit payouts
- Meal or airport benefits at key hubs
- Protection offers tailored by route, segment, or customer type
- Simple automated triggers using delay data and webhooks
The result is a solution designed around your airline, not forced into your booking flow.
Seamless integration. Minimal operational lift.
Delay Protect is a parametric solution designed to be simple to implement and easy to scale.
Automated webhook triggers can activate agreed benefits instantly when eligible delays occur, helping reduce manual processes and avoid unnecessary integration complexity.
For airlines with complex networks, multiple customer segments, and established loyalty or voucher ecosystems, standard delay products often fall short.
Delay Protect gives you the flexibility to create a protection experience that reflects your operational reality.
Whether the goal is to offer full refund protection, tiered credits, meal benefits, or a combination of support options, we help you build a model that feels relevant to your passengers and valuable to your business.
Flight delays are frustrating. But uncertainty before booking can be just as hindering.
When passengers know there is meaningful protection in place, they can book with more confidence. And when disruption happens, they receive support that feels connected to your brand rather than a generic third-party experience.
Delay Protect helps transform delay risk into a customer care opportunity, giving airlines a practical way to increase confidence, strengthen loyalty, and protect the passenger relationship.
Let's boost customer satisfaction with Protect Plus. By partnering with leading third-party providers, we deliver personalised travel and ticketing solutions that drive conversions and revenue without overwhelming your customers with ancillary fatigue.
Give your customers peace of mind with Refund Protect. It's a fully managed service offering smart, real-time pricing and a comprehensive ticket refund solution. A single booking widget is all we need to offer our products while creating a revenue stream for our Partners.
Give your customers confidence before they book and relevant support when delays happen. Reach out to our global team, and we’ll walk you through the consultative process, commercial structures, and integration options.
