Flight disruption happens. Your passengers' experience of it doesn't have to feel generic.
Delay Protect is a flight delay product designed with each airline, around its routes, passengers and loyalty programme. When an eligible delay happens, passengers automatically receive the benefits you choose, from meal vouchers to credits or payouts, in your brand.
Flight delays cost airlines twice: once in passenger goodwill when disruption happens, and again at checkout, when worry about disruption makes travellers hesitate to book. Uncertainty before booking can put passengers off as much as the delay itself.
Most delay products are built for everyone, so they fit no airline perfectly. They ignore your loyalty programme, your hubs and the vouchers and credits you already use, and they turn a moment that should show your care into someone else's process.
Delay Protect starts with your passenger journey, not a fixed product. We design the benefits and delay thresholds with you, then automate delivery using live delay data.
We look at where your passengers hesitate to book, which routes and hubs see the most disruption, and what benefits you already offer.
Choose the benefits, delay thresholds and passenger segments that fit your network and commercial goals.
Passengers add Delay Protect when they book, at a price set with Smart Pricing.
Live delay data and webhooks trigger the agreed benefits when an eligible delay happens. No forms for passengers to fill in.
5. Passengers receive their benefits
Vouchers, credits or payouts reach passengers in your brand.
Delay Protect turns disruption into a new ancillary revenue stream and a brand moment of care, without adding manual work for your teams.
Earn on every booking where passengers add Delay Protect.
A visible, passenger-first delay offer eases hesitation at checkout.
Benefits are delivered in your name and shaped around your brand promise, not a generic thrd-party product.
Use your own vouchers, credits and partner benefits, and reward loyalty members in the moment that matter.
Automated triggers deliver agreed benefits without manual processing or passenger queries.
Configure by route, hub, cabin or passenger segment, and scale as you grow.
Airlines can offer one benefit or combine several, triggered at the delay thresholds they choose. Typical options include:
For passengers, it feels simple: their flight is delayed, and their airline has already arranged what happens next.
Protect Group designs delay protection with you rather than handing you a fixed product, and backs it with the pricing and technology we use across 400+ brands.
We start from your network, passengers and commercial goals, and shape the product around them.
Smart Pricing sets the right price for each booking, so more passengers add Delay Protect.
Add Refund Protect, Cancel For Any Reason and Protect Plus through the same partnership as you grow.
Airlines and airline technology providers already work with Protect Group, with integrations through Sabre, Navitaire and CellPoint Digital.
Delay Protect connects to your booking flow through a lightweight integration, with automated triggers built on delay data and webhooks. It's designed to sit alongside your existing checkout, not replace it
Delay Protect is flight delay protection that airlines design with Protect Group. Passengers add it at checkout, and if their flight is delayed past an agreed threshold, they automatically receive benefits such as meal vouchers, credits or payouts, in the airline's brand.
Flight Delay Compensation is a ready-to-launch Protect Plus product with a set payout. Delay Protect is designed with each airline, so benefits, thresholds and passenger segments are built around its network, brand and loyalty programme.
No. Eligible delays are detected using live parametric delay data, and the agreed benefits are triggered automatically.
Airlines can choose meal or airport benefits, tiered vouchers or credits, percentage-based payouts, or a combination, and can vary them by route, cabin or loyalty tier.
The airline decides. Thresholds are set during design, and different benefits can apply at different delay lengths.
Let's boost customer satisfaction with Protect Plus. By partnering with leading third-party providers, we deliver personalised travel and ticketing solutions that drive conversions and revenue without overwhelming your customers with ancillary fatigue.
Give your customers peace of mind with Refund Protect. It's a fully managed service offering smart, real-time pricing and a comprehensive ticket refund solution. A single booking widget is all we need to offer our products while creating a revenue stream for our Partners.
Give your customers confidence before they book and relevant support when delays happen. Reach out to our global team, and we’ll walk you through the consultative process, commercial structures, and integration options.
