Our mission

We aim to lead the industry with innovative protection and ancillary revenue services, delivering seamless, personalized interactions for partners and customers. Our commitment to sustainable growth involves continually refining technology and expanding services to meet evolving business needs, all while upholding the highest standards of service and support.

Key milestones

2016
Founded in Leeds, UK

October: Launched Event Protect for venue cancellations (product later retired).

Office
2018
Launched Refund Protect

Founder James Hastie identified a need for consumer-friendly refund options to enhance customer satisfaction and generate revenue for event companies. Began global sales with a UK base.

2019
Global expansion

Offices opened in Australia, Canada and Brazil.
Signed live entertainment giant TEG.

2020
Diversification into new verticals

Supporting businesses in various pre-book markets. Office opened in Turkey.

2022
USA expansion and new deals

Opened our USA office and partnered with Flighthub, Travix, Visit Group, Haku, T20 ICC World Cup, and Super.com.

USA office. Old style house
airplane in sky
2023
Introduced Dynamic Widget

Offering personalized pricing and dynamic content through a seamless, AI-driven platform. Opened offices in Japan, Indonesia, South Africa and signed a deal with Ethiopian Airlines.

2024
Expanded even more

Opened offices in South Korea and Bangkok.

You’re in good company