Guests hesitate when the best rate is non-refundable and they're not sure their plans will hold. Many choose a flexible rate, book through a third party or put off booking altogether, and that costs hotels revenue and direct bookings.
Hotels are left with a trade-off that doesn't work:
Refund Protect removes the trade-off. Guests get flexibility, and your rates and policies stay as they are.
Choose the options that suit your guests and your rate strategy, all through one integration and the same technology.
Keep your rates, earn on every upgrade, no refund admin.
Flexibility for guests without opening up your cancellation policy.
Ancillary revenue, shown only where relevant.
Higher conversion through Smart Pricing and content testing.
Explore our diverse range of services, products and ancillaries designed to meet the needs of local and global hotels and accommodation platforms.
Refund Protect is an upgrade to a refundable ticket. Fans add it at checkout, and if one of 17 emergency circumstances stops them attending, they may be eligible for a full refund, including fees.
Cancel For Any Reason (CFAR) lets guests cancel their stay for any reason, with no evidence required, up to 24 hours before arrival. They receive 50–80% of the booking value back.
Protect Plus adds useful extras to the booking, shown only where they're relevant to the stay, so they add revenue without cluttering your booking engine.
Guests apply online through the Refund Platform, so your front desk and reservations team never handle a refund. REx, our AI review function, approves clear-cut applications automatically, and our Customer Experience team handles anything that needs a closer look. AI never declines an application.
Hotels and the technology platforms that power their bookings offer refundable stays with Protect Group.
Hotels using SynXis can offer guests an upgrade to a refundable stay at checkout, activated through our Onboarding Platform without changing existing policies
Most hotels can switch on Refund Protect through the booking engine or property management system they already use, with no development work. Hotel groups and platforms can also integrate directly through our API.
Hotels on the SynXis Booking Engine, and other partners, can activate Refund Protect through our Onboarding Platform.
Add our widget to your own booking engine and confirm sales through the API.
Build the offer into your booking flow for full control of the guest experience.
By adding Refund Protect at checkout. Guests upgrade their booking to a refundable stay for a small fee, on top of your existing rate. Your cancellation policies stay the same, and Protect Group handles and funds approved refunds.
No. Refund Protect sits alongside your existing rates and policies, including non-refundable rates.
Refund Protect refunds 100% of the booking value, including fees, for one of 17 emergency circumstances. Cancel For Any Reason returns 50–80% of the booking value for any reason, up to 24 hours before arrival.
Protect Group funds every approved Refund Protect refund, so the booking revenue stays with you and the room can be resold.
It gives guests the flexibility they'd otherwise look for elsewhere, inside your own booking engine and under your brand.
Austin serves as the Global Strategy Lead, Hospitality, at Protect Group, bringing a customer-focused approach and a strong emphasis on partnerships. With a wealth of experience in the hotel tech space since 2015, Austin leads a global team of sales professionals dedicated to forging new partnerships and enhancing existing ones.
Before joining Protect Group, Austin held key positions at SiteMinder, RateGain, and Sabre, where he excelled in attracting new customers, growing partnerships, and representing the companies at industry conferences. His extensive background in these roles has equipped him with a deep understanding of the industry's dynamics.
Outside of work, Austin enjoys playing golf, soccer, and engaging in various sports activities. A former collegiate football player, he now spends his time chasing around his two young children in Fort Worth, Texas.
