Founded in 2004 and headquartered in Reykjavík, Iceland, Dohop is a global leader in connected travel solutions.
Dohop, a leading travel technology company based in Iceland, wanted to enrich its ancillary offering for travellers while generating new revenue. As a provider of virtual interline (VI) flight connections, Dohop sought a solution that would give customers more confidence when booking multi-airline itineraries and improve the overall customer experience.
Dohop partnered with Protect Group to embed Refund Protect into their VI flight booking experience, allowing travellers to upgrade to a refundable booking. The solution was seamlessly integrated and fully aligned with Dohop’s focus on innovation, flexibility, and trust.
Refund Protect delivered over $400,000 in new revenue for Dohop in 2024 and protected over 32,000 bookings since launch. The product continues to scale rapidly, protecting over $7.6 million in bookings in Q1 and Q2 of 2025.
Founded in 2004 and headquartered in Reykjavík, Iceland, Dohop is a global leader in connected travel solutions. Their technology powers virtual interlining, allowing travellers to combine flights from different carriers into a single booking. With a team of 50+ professionals, Dohop’s mission is to make seamless, personalised journeys accessible for all.
Website: www.dohop.com
Key stakeholder: Katrín Atladóttir
Founded: 2004
Industry: Travel Technology
HQ: Reykjavík, Iceland
Company size: 51–100 employees
Dohop’s team met with Protect Group to explore the potential of Refund Protect to enhance their ancillary offerings and maximise revenue.
Protect Group demonstrated how Refund Protect would appear in the booking flow and helped tailor the widget to match Dohop’s customer experience standards.
All implementation conversations were managed through consistent, collaborative touchpoints between both teams, ensuring transparency and speed throughout.
Protect Group supported Dohop with a rapid integration, followed by detailed QA and transaction testing to ensure performance at launch.
Refund Protect was rolled out in alignment with key traffic periods to ensure maximum impact and allow Dohop to assess performance early on.
With Refund Protect delivering proven results, Dohop is now exploring Protect Plus products, such as eSIMS and Lounge Access, to enhance their ancillary offering further and elevate the customer experience.
