Who is
Protect Group?

Protect Group is a global technology company that transforms how businesses offer peace of mind at checkout. Through our embedded solutions, customers can upgrade their bookings to include refund protection, flight delay compensation, baggage delay compensation, lounge access, eSims and carbon offsetting. Our Partners enjoy higher conversions, happier customers and new ancillary revenue streams.

20%+
90%

What we offer

We power great customer experiences through refundable bookings.

Refundable Booking

$10.00
per person

100% money back on your booking if you cannot attend and can evidence on of the many reasons in our T&Cs.

  • Illness or injury (including Covid)
  • Theft of documents/tickets
  • Pre-existing medical condition
  • Adverse weather
  • Workplace redundancy
  • Home emergency
  • Court summons
  • and many more!

Refund protect

Customers can upgrade their booking to include Refund Protect, which gives them up to 100% of their money back if something unexpected stops them from travelling.

  • Covers a wide range of unavoidable reasons
  • Global availability
  • Fast, friendly refund handling (we manage it all!)
  • Real-time ticket return for resale or release

How it works for Partners

  • Offer upgrade options in your booking flow
  • Earn a share of every upgrade
  • Improve your customer experience with no added strain on your team
  • Access real-time reporting and insights with our Pulse Dashboard

Why brands work with us

  • Plug-and-play integration
  • Customizable to your UX
  • White-label options
  • Global support and coverage
  • AI-powered fulfilment and reporting

Heard us on The Best Part of Travel?

We’d love to chat about how our tech can help you improve your travel business.

You’re in good company