Leading property management software provider, Resly, partnered with The Protect Group to integrate Refund Protect into its direct booking platform. With a strong focus on innovative solutions for simplifying property management, Resly sought a solution that would still offer guests flexibility while helping property managers reduce the impact of cancellations on their revenue.
Last-minute cancellations and changes are a persistent challenge in the hospitality industry, often resulting in lost revenue and operational uncertainty for property managers. Resly wanted to address this issue by reducing the financial burden of cancelations whilst still offering guests flexibility and confidence when booking. To achieve this, Resly sought a solution that could be integrated in their direct booking flow and enhance the overall booking process.
Resly integrated Refund Protect into its direct booking engine, allowing property managers to offer guests the option of refundable bookings without impacting their cancellation policies. This innovation provided guests with greater confidence to commit to their stays while helping operators mitigate revenue loss from cancellations and no-shows. By offering a seamless, flexible solution, Resly strengthened the booking experience for both guests and property managers whilst reducing financial risks on non-flexable bookings.
In 2024, conversion rates with Refund Protect increased by 32% between February and December. With the added security of refundable bookings, guests felt more confident committing to their stays, leading to higher reservation retention and improved revenue stability for Resly customers.
Founded in 2020 and headquartered in Bundall, Queensland, Resly is a trusted partner in property management, offering an all-in-one platform that combines advanced technology with simplified trust accounting. Tailored for management rights operators and short-term rental managers, Resly streamlines complex processes to ensure compliance, efficiency, and a seamless experience for property managers.
Website: www.resly.com.au
Key stakeholder: Megan Armfield
Founded: 2020
Industry: Hospitality & Property Management
HQ: Bundall, Queensland, Australia
Company size: 11-50
Protect Group’s team collaborated with Resly’s leadership to introduce Refund Protect, demonstrating how this product could enhance booking confidence for guests and property managers alike.
During the initial meetings, Protect Group showcased the Refund Protect widget, illustrating how it could be seamlessly integrated into Resly’s existing platform.
Communication was streamlined through Slack, enabling quick updates, clarifications, and efficient collaboration throughout the integration process.
The integration process was completed within two weeks. Protect Group monitored testing phases closely, providing proactive guidance to ensure a smooth rollout.
Resly officially launched Refund Protect after a brief testing period, marking a significant milestone as the first hospitality platform to introduce this technology.
