Transforming travel with Refund Protect for transportation

The challenge of protecting pre-booked travel

From missed flights to cancelled train journeys, life doesn’t always stick to the plan, and travellers are increasingly aware of that. Whether it's a sudden illness, extreme weather, or a transport strike, there are countless reasons why a customer might not make their trip. But until recently, the options for protecting those plans were limited, confusing, or simply too expensive.

Transportation providers are also feeling the pressure. Customers expect flexibility, but offering that without sacrificing revenue or operational efficiency has been a long-standing industry challenge. Traditional insurance solutions often fall short, with slow claims processes, low conversion rates, and a poor customer experience.

That’s where Refund Protect steps in.

Features of Refund Protect for flights, trains and ferries

Refund Protect for Transportation is a smart, customer-first solution that transforms non-refundable bookings into refundable ones at checkout, without the complexity of traditional insurance.

It’s designed for every mode of pre-booked transport:

• ✈️ Flights: Protect air travel against disruption or unexpected emergencies.
• 🚆 Trains: Give passengers peace of mind, even if their plans change.
• ⛴ Ferries: Provide coverage for long-distance and commuter travel alike.

Customers upgrade to a refundable ticket directly within the booking flow without redirects or paperwork. If something unforeseen happens, they can easily submit a claim and get a refund fast.

And for providers, there’s no risk. When a refund is paid, the seat can be resold, and revenue is retained. Everyone wins.

The role of AI in personalisation and support

One-size-fits-all protection doesn’t work anymore. That’s why Refund Protect uses AI-driven personalisation to deliver the right offer to the right customer, at the right time.

Behind the scenes, our Smart Pricing engine analyses customer data points and booking behaviour to present relevant, high-converting protection options. It’s tailored, seamless, and built to drive conversions without harming the customer experience.

AI also plays a key role in fulfilment. From fraud detection to fast-tracking valid claims, our automated backend ensures passengers are supported when it matters most. There are no call centres, no confusion, just peace of mind.

Benefits for transportationpProviders and their customers

For providers, Refund Protect unlocks:

New revenue streams

Refund Protect creates a meaningful and sustainable ancillary revenue opportunity. When customers upgrade to a refundable ticket, the transport provider earns a share of that upgrade without taking on any risk. This generates incremental income from bookings that would otherwise remain static. For operators under pressure to diversify revenue without overwhelming customers with irrelevant add-ons, Refund Protect provides a seamless, high-value solution that travellers genuinely want.

Higher conversion rates

Adding a refundable option at the point of booking directly addresses one of the biggest barriers to purchase: fear of losing money. Refund Protect gives customers the confidence to complete their bookings by presenting a clear, flexible path to protection. This results in improved conversion rates across flight, train, and ferry journeys, particularly in competitive markets where flexibility and trust are deciding factors. The outcome: more bookings confirmed, fewer abandoned carts.

Customer satisfaction and loyalty

Today’s travellers expect more than just a ticket they expect a booking experience that puts their needs first. Refund Protect helps providers turn a potential pain point (non-refundable fares) into a moment of reassurance. When things go wrong, the experience is still a positive one thanks to fast, fair refunds. This builds goodwill and long-term loyalty, strengthening the relationship between provider and passenger beyond a single journey.

Operational efficiency

Traditional refund processes can be costly, inconsistent, and time-consuming for both providers and customers. With Refund Protect, claims are handled quickly and externally, so there’s no burden on internal teams. When a refund is approved, the seat returns to the provider’s inventory, ready to be resold. The result is a system that recovers lost revenue, avoids empty seats, and enhances the efficiency of day-to-day operations without manual intervention.

For customers, it’s all about confidence:

Book without the stress of “what if”

Life is unpredictable, and travel plans are often disrupted by circumstances beyond our control like illness, transport strikes, family emergencies, or extreme weather. Refund Protect gives customers the confidence to book knowing that they won’t be left out of pocket if something unexpected happens. It removes the anxiety of committing to non-refundable transport options, replacing it with freedom and flexibility.

Get refunds for legitimate issues without hassle

Most traditional insurance products fall short in the refund process. Long waits, fine print, and endless forms turn stressful situations into frustrating ones. Refund Protect changes that. If customers experience a genuine issue, they can submit a simple claim with supporting evidence and receive a fast, fair refund—no call centres, no endless chasing. It’s protection designed for the real world, with service that feels human.

Enjoy protection that feels like a feature, not a bolt-on

Unlike clunky third-party add-ons that interrupt the booking flow or feel like an afterthought, Refund Protect is embedded seamlessly into the checkout experience. Customers can upgrade their ticket with one click, without leaving the booking environment or reading pages of insurance jargon. It feels like part of the product; because it is. And that simplicity leads to better understanding, more substantial uptake, and a more trusted customer experience from the first interaction.

Travel, protected. Business, boosted.

At a time when flexibility is no longer optional, Refund Protect empowers transport providers to meet evolving customer expectations while protecting their bottom line.

Whether you’re running an airline, train operator, ferry service, or transportation aggregator, Refund Protect for Transportation is the upgrade your customers didn’t know they needed, and the solution your business deserves.

Let’s transform travel together.