From branding and checkout flows to customer data and revenue streams, TicketSocket powers ticket sales for events of all shapes and sizes while ensuring organisers maintain ownership every step.
TicketSocket, a white-label ticketing platform offering full control over branding, data, and revenue, wanted to empower its clients with more than just a customisable platform. It aimed to provide event organisers with a competitive edge by enabling flexible, customer-first experiences while creating a new revenue opportunity.
TicketSocket added Refund Protect to its white-label checkout process, giving organisers the option to offer fully refundable ticket upgrades to their customers. The integration was seamless and fully aligned with TicketSocket’s mission to deliver total control and customisation without sacrificing innovation.
In 2024 alone, over 37,000 customers chose to upgrade to a refundable ticket, generating more than $350,000 in added value. With a strong 16% conversion rate, Refund Protect proved to be a highly effective tool for increasing customer satisfaction while driving real revenue.
Founded in 2013 and headquartered in Delray Beach, TicketSocket specialises in ticketing/registration and is a leading white-label ticketing platform that gives clients total control over their ticketing infrastructure.
Website: www.ticketsocket.com
Key Stakeholder: Justin Cort
Founded: 2013
Industry: Event Technology / Ticketing
HQ: Delray Beach, Florida
Company Size: 11–50
Protect Group’s team met with TicketSocket’s product and integration leads to introduce Refund Protect and explore how it could enhance their white-label ticketing offer.
During early discussions, we demonstrated how Refund Protect could be embedded directly into each organiser’s checkout flow, maintaining full brand control while adding a valuable upgrade option.
Ongoing collaboration was managed via regular check-ins and shared documentation, ensuring a smooth and transparent path from demo to deployment.
TicketSocket’s flexible platform made integration straightforward. Protect Group provided implementation guidance and monitored early transactions to ensure everything worked seamlessly across client environments.
The launch was timed to align with key sales periods for TicketSocket’s clients, helping to maximise early adoption and quickly deliver measurable results.
