Protect Group is at the forefront of enhancing customer experiences and boosting revenue for businesses through innovative, tech-driven solutions.
Our Refund Protect service enables customers to upgrade their tickets with the option of a full refund, offering peace of mind and enhancing satisfaction while creating new revenue streams for our Partners.
With Protect Plus, we provide a suite of ancillary services, including flight delay compensation, delayed baggage compensation, carbon offsetting, eSIM solutions, and lounge access. These personalised solutions protect brand integrity while enhancing customer engagement and satisfaction.
Our innovative, AI-driven platform, Pulse, seamlessly integrates with existing systems to deliver scalable and personalised customer experiences. By leveraging our technology, businesses can mitigate revenue loss, enhance brand reputation, and unlock lucrative new revenue opportunities.
Our team consists of experienced professionals with a deep commitment to excellence and innovation. Each member brings unique expertise, contributing to our collective success.
Chief Executive Officer
CEO and lead investor in Protect Group. Built and sold a financial services group with $1.5bn funds, 20 offices and 150 staff. Qualified Chartered Accountant, MBA (Wharton School of Finance University of Pennsylvania) and author of eight books on taxation, management buy-outs and cash management. Worked in banking in London and New York.
Has invested in about 40 unquoted companies over the past 8 years (mostly in past 4 years) across a range of industries but a predominance in disruptive technologies.
Keen racing sailor.
Chief Operating Officer
Dave joined the business in 2020 as Chief Commercial Officer primarily engaged with leading the management of our Partner relationships and building our Customer Experience function from the ground up. Moving to the COO role in 2024 Dave now oversees a wider remit focused on enabling the business to meet its strategic objectives.
Prior to joining Protect Dave had spent most of his career in Mobile technology and Insurance, leading the development of sales programs, trading and supply services, and claims management, which had taken him from the UK across Asia where he now lives.
A father of four with a love of travel, fitness and rugby.
Chief Product & Marketing Officer
Jason is our Chief Product & Marketing officer and joined the business in May 2024 as the most recent addition to the Leadership Team. His remit covers all product, data, branding and marketing activity, as well as leading on our incubator businesses and developing the overall business strategy.
Jason's previous experience is drawn mainly from the Financial Services / insurance industries - with his most recent role being as CEO of CPP Group Plc, a UK listed multi-national B2B2C product and services business. Jason is based in our Leeds office in the UK with his team members based there and across our South African and Uruguayan offices.
Outside of work, Jason is kept occupied by a busy family life with seven (mainly) grown-up children and all the chaos that brings with it!
Chief Revenue Officer for Middle East, Asia & Oceania
Marc is our Chief Revenue Officer for the Middle East, Asia and Oceania regions. He joined Protect in 2019 and has held roles with the Company in London, Istanbul, Montevideo, Buenos Aires and latterly Bangkok, Thailand (our Asian HQ) where he now resides with his wife and newborn baby. Marc is also responsible for leading Protect’s innovative Global Insurance programs.
Marc is a Financial Planner by trade and holds Chartered Insurance Institute (CII), IIQE and CeMap qualifications. He has worked in Banking and Insurance for over 20 years and has held roles at Royal Bank of Scotland, Kaizen PF, Bupa and Cigna (Anthem).
Outside of work, Marc travels frequently with his family, participates regularly in veterans rugby tournaments across Asia and enjoys following Arsenal FC (when time zones permit).
Chief Technology Officer
Matt is our Chief Technology Officer and was brought into Protect Group when our technology was brought in house 4 years ago. A developer at heart, Matt has a degree in computing and business, Prince2 certification and Microsoft Developer certifications.
With over 25 years experience, this is Matt's first role within finance and insurance tech having previously worked in industries ranging from consumer electronics, luxury travel and warehousing and logistics.
Matt's passion is solving real world consumer problems with innovative technical solutions.
Outside of work, Matt loves travelling, reading, a good box set, Huddersfield Town FC, Formula 1 and padel tennis.
Chief Financial Officer
Michael, the Chief Financial Officer of the group, joined the business in 2023 and is currently based in the Cape Town office. His strategic focus is on expanding the finance and compliance functions of the group, a crucial step to support the sustained growth of the business.
Michael is a qualified Chartered Accountant with a proven track record in Financial Services, having worked on SA-listed audits while at PricewaterhouseCoopers and in the Private sector thereafter.
He is a car and fitness enthusiast outside of work, reflecting his belief in a balanced approach to personal and professional growth.
Chief Revenue Officer for the Americas & Europe
Stuart is a Senior Sales Executive with extensive experience in creating ancillary revenue streams, delivering insurance solutions, and optimising BPO processes. He began his career at Capita, where he provided market-leading Business Process Outsourcing services to global brands. Stuart has since worked with CPP and AmTrust, focusing on generating significant ancillary income through tailored solutions.
At Protect Group, Stuart drives growth and develops strategic partnerships to enhance business performance. He is recognized for his ability to lead enterprise sales efforts and deliver solutions that effectively meet client needs.
Most of his free time is dedicated to his family, Stuart is married with two boys. I love all sports, especially football. Recently, I moved to Uruguay, where I discovered the locals' incredible passion for football even surpasses the Brits!
We are not afraid to challenge the norm or rethink what’s possible. But boldness doesn’t mean recklessness; we make brave decisions backed by insight. We stay curious, test ideas quickly and scale what works.
We are accountable for the results we drive and the experiences we shape. We don’t pass the buck; we step up, follow through and take pride in delivering quality work that supports our teams and Partners. When we say we’ll do it, we mean it.
We don’t wait for change; we lead it. We challenge old models, question assumptions, and bring new ideas to life, fast. From first-to-market features to disruptive Partnerships, innovation is what we do, and who we are.
We never settle. Whether improving the customer journey, optimising a Partner integration or refining our processes, we take ownership and act with urgency to improve what’s in front of us. Every problem is an opportunity to make something better for our users, our Partners and each other.
We build everything with the customer in mind, end users and Partners alike. Empathy drives our decisions, data informs our actions, and simplicity shapes our solutions. If it doesn’t work for the customer, it doesn’t work for us.
Felipe Tochetti is the Business Development Director for Oceania and Indonesia, based in the Sydney office. In this role, he is responsible for driving business development and fostering growth across the region.
With a strong sales background and four years of experience at Protect Group, Felipe has successfully worked across multiple regions, honing his expertise in building strategic partnerships and expanding market presence.
Outside of work, Felipe enjoys being outdoors and staying active, as well as exploring good food and coffee.
Shanna is a Chartered Accountant with almost 15 years of experience in finance and accounting. She leads the group’s finance department, overseeing financial reporting and statutory compliance.
Shanna strives for excellence in everything that she does. She is committed to cultivating a team culture where integrity, growth & development and empathy are pillars for high performance.
Outside of work, Shanna enjoys spending quality time with friends and family and loves the outdoors.
Aqeel is a Business Development Manager in our Europe sales team based in our Leeds, UK office. Following his undergraduate studies in Psychology, he ventured into the world of Account Management and Sales. Having found a passion for delivering real value to clients, Aqeel uses this passion to look after the growth of our European Transport segment.
Aqeel was born and raised in Germany before moving to the UK full time. He speaks 4 languages fluently reflecting Protect Group’s global company culture.
When he is not travelling and meeting clients, Aqeel loves spending time with his young family and on the side he is also an avid Liverpool FC fan!
Mauro is a Business Development Manager in our Montevideo, Uruguay office. He graduated as a Public Accountant, and with his financial background, he is comfortable with numbers and has a passion for business.
Mauro joined Protect Group in 2022, since then, he actively engaged with companies across Latin America to promote our solutions. Professional and driven, he excels at building strong professional connections and closing deals to help businesses in the region deliver value to both clients and stakeholders.
Outside of work, he enjoys staying active and maintaining a healthy lifestyle. He enjoys playing sports, especially football, which is a passion for him as a true Uruguayan. He also enjoys relaxing by the beach with a mate in hand, and highly values spending quality time with family and friends.
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Kamolchanok "Gun" Kongtong is a Customer Experience Executive agent based in Bangkok, Thailand.
Her previous career was as an operational executive for 3 years and had been growing in her career path to be an operational supervisor for 2 years in the tourism and hospitality industry. She had a background in Tourism and Hospitality education.
She joined Protect Group in March 2022 and delivers exceptional customer experiences to our Partners’ customers around the world. Apart from work, she loves to stay home with good beer and spend time with family. She also enjoys travelling and exploring new countries and cultures.
Tamer is our Regional Director for the Middle East & Turkey at Protect Group. He’s based in our Dubai office and oversees strategic partnerships, business development and growth in the region.
Tamer has a background in travel technology and has worked for well-known international companies like Expedia Group and Marriott International. He is passionate about travel, technology, and the power of data to drive business success.
Tamer holds a degree in Business and Management from the University of Exeter in the UK and is recognized for his contributions to the travel and hospitality industries.
When he’s not closing deals and meeting new partners, Tamer likes to spend time with his wife and two-year-old son. He also loves travelling, scuba diving and Japanese cuisine.
Monika is a Customer Experience Executive agent based in Pune, India. She holds a Postgraduate degree in Marketing and a Bachelor’s degree in Hospitality and Hotel Management.
In 2021, Monika kickstarted her career with Protect Group and is an integral part of the Customer Experience team in India thanks to her experience in hospitality.
When Monika isn’t creating amazing customer experiences, you’ll find her travelling to some of the many historical sites in India and enjoying the vibrant food scene.
Ken Koizumi became the Country Manager of Protect Group Japan in 2023, spearheading growth strategies and driving the company’s expansion in the Japanese market. With a proven track record of success in fostering startup growth and business development across global companies, Ken brings a wealth of experience to the role.
Ken's career began with the establishment of Japan Internet Broadcasting Co., Ltd. As a pioneer in the Video-on-Demand (VOD) subscription service industry, he successfully led the company to success and sold it in 2011. Following this, he served as Customer Success Director at Hulu, Business Development Director at Airbnb, and held leadership roles at Uber, driving growth in the Japanese market as well as across Asia. In each of these positions, Ken contributed to business expansion through exceptional strategic vision and execution.
A graduate of Aoyama Gakuin University with a degree in Business Administration and Marketing, Ken is equally passionate outside of work. He enjoys outdoor activities such as fishing, jet skiing, and snowboarding, constantly seeking new challenges and adventures. His dynamic and enthusiastic approach to life enhances his leadership qualities.
Ken’s vision and passion are the driving forces behind Protect Group Japan’s mission to create new value and achieve further growth in the Japanese market.
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