About us

Protect Group is at the forefront of enhancing customer experiences and boosting revenue for businesses through innovative, tech-driven solutions.

Our Refund Protect service enables customers to upgrade their tickets with the option of a full refund, offering peace of mind and enhancing satisfaction while creating new revenue streams for our Partners.

With Protect Plus, we provide a suite of ancillary services, including flight delay compensation, delayed baggage compensation, carbon offsetting, eSIM solutions, and lounge access. These personalised solutions protect brand integrity while enhancing customer engagement and satisfaction.

Our innovative, AI-driven platform, Pulse, seamlessly integrates with existing systems to deliver scalable and personalised customer experiences. By leveraging our technology, businesses can mitigate revenue loss, enhance brand reputation, and unlock lucrative new revenue opportunities.

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Our journey

Explore our journey from our founding in 2016 to becoming a global leader in innovative, customer-centric solutions. Discover how we've grown and evolved over the years.

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Careers

We're always looking for passionate, talented individuals ready to make an impact. Learn about our career opportunities and what makes Protect Group a great place to work.

Available positions
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Meet the team

Our team consists of experienced professionals with a deep commitment to excellence and innovation. Each member brings unique expertise, contributing to our collective success.

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David Franks

Chief Executive Officer

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Dave Hanley

Chief Operating Officer

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Jason Walsh

Chief Product & Marketing Officer

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Marc Denny

Chief Revenue Officer for Middle East, Asia & Oceania

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Matt Gibson-Drury

Chief Technology Officer

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Michael Honiball

Chief Financial Officer

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Stuart Barclay

Chief Revenue Officer for the Americas & Europe

Our values

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Innovation

We strive to improve products, services, and processes through new ideas and technologies, ensuring our business stays relevant and competitive in today’s ever-changing marketplace.

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Community

We bring people together through common interests and experiences, fostering a ‘one team’ mentality that helps employees feel a sense of belonging and shared purpose.

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Accountability

We believe in owning our responsibilities, solving problems, and taking action. This culture of responsibility ensures we deliver on promises and make things right when mistakes happen.

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Passion

We bring energy and enthusiasm to our work every day, inspiring others to go above and beyond. This passion drives us to work harder and more creatively, fueling continuous growth and success.

Our global presence

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Sydney, Australia
Cape Town, South Africa
Leeds, UK
Mexico City, Mexico
Denver, USA
Montreal, Canada
Montevideo, Uruguay
Rio de Janeiro, Brazil
Bangkok, Thailand
Dubai, UAE
Pune, India
Tokyo, Japan
Seoul, South Korea