Protect Group gives ticketing platforms, venues, promoters and teams everything they need to offer refundable tickets: Refund Protect, a Flexible Refund Option and Carbon Offsetting, priced and optimised by our technology.
Fans book sooner, you earn new revenue, and we handle every refund.
Fans hesitate at checkout when they're not sure they'll be able to go. Illness, travel disruption, bad weather, a family emergency or a clash with work can all turn a non-refundable ticket into a risk, so they wait or don't buy at all.
For ticketing businesses, that hesitation shows up in four places:
Choose the options that fir your fans and events, all through one integration and powered by the same technology.
New revenue on every upgrade, no refund admin, fewer chargebacks
Revenue from fans who want flexibility, with refunds handled for you
A visible sustainability commitment and ancillary revenue
Higher conversion through Smart Pricing, Event-Based Pricing and content testing
Explore our diverse range of services, products and ancillaries designed to meet the needs of local and global ticketing companies, platforms, and facilitators.
Refund Protect is an upgrade to a refundable ticket. Fans add it at checkout, and if one of 17 emergency circumstances stops them attending, they may be eligible for a full refund, including fees.
The Flexible Refund Option lets fans change their mind for any reason, with no evidence required, up to 24 hours before the event. They receive 50–80% of the ticket value back.
Carbon Offsetting lets fans offset the emissions of getting to your event in one tap at checkout. It's delivered with CarbonClick and is part of Protect Plus, our range of ancillary products.
Every Protect Group product runs on Pulse, our platform for pricing, content and performance. It tests and refines your offer continuously, so more fans choose a refundable ticket.
Sets the right price for each ticket, based on the booking and the fan.
Adjusts pricing to each event, from on-sale day to the final hours before doors open
Tests the wording, placement and design of your offer. Nuweb lifted conversion by 23% from a single heading change.
Track upgrades, revenue and conversion by event, brand and market.
Ticketing platforms, promoters and venues around the world offer refundable tickets with Protect Group, from global groups to local box offices.
+180% conversion. A/B testing lifted Refund Protect conversion from 3.03% to 8.52%, rolled out to every event in around three weeks.
37,000+ fans upgraded. 16% conversion and more than $350,000 in added value in 2024.
US$151,931 in protected bookings from 600+ Refund Protect sales
Add Protect Group to your checkout through our widget, our API or your ticketing platform. One integration gives you access to every product on this page.
The fastest route: drop our widget into checkout and confirm sales through the API.
Build the offer into your own checkout for full control of the fan experience.
Using TicketSocket, Ticketsolve, Tixly or another platform? Switch on Refund Protect through your existing platform, with no build required
By adding Refund Protect at checkout. Fans upgrade to a refundable ticket for a small fee, and if an emergency stops them attending, they may be eligible for a full refund. Protect Group handles every refund application and funds approved refunds.
Ticket refund protection lets fans get their money back if something unforeseen stops them attending an event. With Refund Protect, it's an upgrade to a refundable ticket, not insurance. Read more: "What Is Ticket Protection for Events in 2026"
Refund Protect refunds 100% of the ticket value, including fees, for one of 17 emergency circumstances. The Flexible Refund Option returns 50–80% of the ticket value for any reason, up to 24 hours before the event.
Yes. When a fan is refunded through Refund Protect, you keep the original ticket revenue and can resell the ticket.
Jason Mastrine is a strategic, visionary business leader and event technology consultant with an unmatched passion for the industry. An intuitive translator of ideas, an active listener, and an engaging communicator, Jason has a unique perspective on how integrated tech solutions can improve fan experiences and engagement while optimizing revenue and internal operations.
Prior to joining the Protect team in Fall, 2023, Jason held senior positions at Billfold Cashless Solutions, Patron Technology (now Leap), and TicketsWest. In the late 90’s Jason co-developed String Cheese Incident Ticketing - a direct-to-fan artist ticketing company that successfully challenged Ticketmaster in a 2004 antitrust court battle.
Jason has experience in ticketing operations and sales, artist & festival management, venue promotion, grassroots, digital, and partner marketing, and event sponsorship. He has degrees from Indiana University and the University of Alabama, and lives in Denver, Colorado with his three teens and dog Winny.
