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Welcome

Smart customer solutions

Our secure, AI-powered platform is the choice of over 400 leading brands, providing innovative solutions that boost satisfaction and revenue across Travel, Tourism, Events, Hospitality, Sports, Financial Services and more.

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Brilliant customer
experience

4.8/5

Trustpilot Score for Refund Protect from over 28,000 reviews
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Better
business

Up to

20%

Conversion rates driven by personalised positioning and pricing
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Intelligent
technology

90%

AI powered instant decision making on our Refund Protect product

A portfolio of choice

Explore our diverse range of products designed to meet the unique needs of various industries.

Discover Protect Plus
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Ensure your customers have peace of mind with Refund Protect. This managed service offers dynamic, real-time pricing and content, seamless integration and a comprehensive refund solution.

Dynamic pricing for higher conversions
Global availability
Full ticket refunds
Seamless integration
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Maximise customer satisfaction with our Protect Marketplace. By partnering with leading third-party providers, we offer personalised solutions that boost engagement and revenue, avoiding the pitfalls of ancillary fatigue.

Flight Disruption
Delayed Baggage Protection
Carbon Offsetting
eSim Solutions
Lounge Access
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Support your employees with Salary Protect, a voluntary benefit that guarantees 100% of their net salary during times of illness. This innovative product promotes a healthier, happier, and more productive workplace.

100% of monthly net salary
Costs only 1.5% of gross salary
Coverage starts after 30 days
Flexible for varying incomes
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Give your customers flexibility with CFAR. This product allows them to cancel their plans for any reason up to 24 hours before the event with a 25% to 100% refund.

Cancel for any reason
Revenue generation for you
Up to 100% refund
AI-driven refunds
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Ensure your customers have peace of mind with Refund Protect. This managed service offers dynamic, real-time pricing and content, seamless integration and a comprehensive refund solution.

plus sign

Maximise customer satisfaction with our Protect Marketplace. By partnering with leading third-party providers, we offer personalised solutions that boost engagement and revenue, avoiding the pitfalls of ancillary fatigue.

plus sign

Support your employees with Salary Protect, a voluntary benefit that guarantees 100% of their net salary during times of illness. This innovative product promotes a healthier, happier, and more productive workplace.

plus sign

Give your customers flexibility with CFAR. This product allows them to cancel their plans for any reason up to 24 hours before the event with a 25% to 100% refund.

About

A chance to do it differently...

We saw a chance to disrupt what’s gone before, and use technology intelligently to build a platform that delights today’s customers and drives incremental revenue for your business. Ensuring both your brand and bottom line are protected and boosted.

Find out more about us
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You’re in good company